DO NOT USE - Committee of the Whole - Operations and Administration

All Items for Consideration (Item 5.1) and Consent Items (5.2) not separated for discussion purposes BE APPROVED. Items 5.1.1, 5.1.2, 5.1.6, 5.11 and 5.2.2 were separated for discussion purposes. Recorded vote on all Items for Consideration (Items 5.1.3, 5.1.4, 5.1.5, 5.1.7,5.1.8, 5.1.9, 5.1.10, 5.1.12, 5.1.13) and Consent Items (Item 5.2.1, 5.2.3,) not separated for discussion purposes: YES: (11): Mayor Davis, Councillor Weaver, Councillor Vanderstelt, Councillor Utley, Councillor Sless, Councillor McCreary, Councillor Martin, Councillor Carpenter, Councillor Antoski, Councillor VanTilborg, and Councillor Wall

THAT the following BE ADDED as Clause B: B. THAT the City of Brantford ADOPT, in principle, the following principles contained within the revised Brantford/Brant Food Charter, as the foundation of a comprehensive food security framework for research, planning and policy and program development, to replace the Brant Food Charter adopted by Council on September 18, 2018: i. Individual and Community Health and Well-Being o Recognizing that healthy and nutritious food contributes to physical, mental, emotional, and spiritual well-being. ii. Fairness and Dignity for All 9 o The right to safe, healthy, culturally acceptable, and affordable food for all. o Accessing healthy food with dignity. iii. Local Food Production o Supporting local farmers and local food processing companies in an economically and environmentally sustainable manner, including land use protection. o Ensuring local farming and food production continues to be a way of way of life for future generations. iv. Environmental Sustainability o Protecting water, soil, agricultural land, and ecosystems using environmentally sustainable farming methods. o Decreasing the amount of food waste at all levels of the food system. v. Education and Skills o Having the knowledge, skills, and confidence to select, grow, and prepare foods in a way that supports overall well-being. o Understanding the food system and our role in it Recorded vote on the amendment to Item 5.1.2 YES: (11): Mayor Davis, Councillor Weaver, Councillor Vand

WHEREAS a Corporation who owns or operates underground infrastructure in Ontario is mandated under the Ontario Underground Infrastructure Notification System Act, 2012 to provide free locate services; and WHEREAS the City of Brantford owns and operates underground infrastructure related to drinking water, wastewater, stormwater, street lights, and traffic signals; and WHEREAS the City of Brantford uses services of a contractor to locate its underground infrastructure when locate request is submitted to Ontario One Call by any excavator prior to the dig; and 12 WHEREAS underperformance of the current locate contractor can cause delay of projects, impact customer service level and has the potential to affect public safety; and WHEREAS the Purchasing Policy of the City of Brantford includes the Vendor Performance Program to monitor their performance, to hold Vendors accountable for their actions and their responsibilities under contract with the City as well as a means to communicate to the Vendor both positive and negative demonstrated performance; NOW THEREFORE BE IT RESOLVED THAT staff submit a report to Council on performance of the locate contract service, effect of contractor’s underperformance on the City services, and measures taken to remedy and restore services to acceptable level. YES: (11): Mayor Davis, Councillor Weaver, Councillor Vanderstelt, Councillor Utley, Councillor Sless, Councillor McCreary, Councillor Martin, Councillor Carpenter, Councillor Antoski, Counc

WHEREAS a request for an accessible parking space in front of 37 Curtis Street has been received; and WHEREAS on-street parking is permitted in front of 37 Curtis Street during the first half of the month; and WHEREAS the Province has issued an accessible parking permit to the requester; and WHEREAS the City has received documentation from the resident's medical team supporting the designated accessible parking spot due to its medical benefits for the resident; and WHEREAS the requester does not have adequate off-street parking for accessible needs; NOW THEREFORE BE IT RESOLVED: A. THAT on-street parking in front of 37 Curtis Street BE DESIGNATED as an accessible space when parking is permitted on the first half of the month; and 13 B. THAT Staff BE DIRECTED to bring forth any necessary by-law amendments pertaining to this resolution for Council adoption. YES: (11): Mayor Davis, Councillor Weaver, Councillor Vanderstelt, Councillor Utley, Councillor Sless, Councillor McCreary, Councillor Martin, Councillor Carpenter, Councillor Antoski, Councillor VanTilborg, and Councillor Wall

WHEREAS every year on November 11, Canadians pause in a moment of silence to honour and remember the men and women who have served and continue to serve Canada during times of war, conflict and peace; and WHEREAS ceremonies are held across Canada on November 11 in honour of veterans; and WHEREAS the City of Brantford holds an annual Remembrance Day Ceremony at the Brant County War Memorial on November 11; and WHEREAS currently City Council annually contributes $2,500 to cover the costs of the fly-pass for the annual Remembrance Day Service; and WHEREAS there are further costs associated with ensuring the success of the ceremony, including pamphlets, sound systems and seating for the ceremony; NOW THEREFORE BE IT RESOLVED THAT the Council of The Corporation of the City of Brantford contribute an additional $3,500 to the 2019 Remembrance Day Ceremony, funded through the Council Priorities Reserve Fund (RF0558). YES: (11): Mayor Davis, Councillor Weaver, Councillor Vanderstelt, Councillor Utley, Councillor Sless, Councillor McCreary, Councillor Martin, Councillor Carpenter, Councillor Antoski, Councillor VanTilborg, and Councillor Wall 14

WHEREAS in 2015 Council approved the Customer Relationship Management (CRM) system to streamline complaints, inquiries and calls for help with the public; and WHEREAS requests for help by the public are received by the Customer Contact Centre and channeled to appropriate departments for follow up and action; and WHEREAS many complaints, questions and calls for help are often received directly by their Ward Councillor and in turn department or staff member circumventing the Customer Contact Centre process; and WHEREAS by not using the Customer Contact Centre process complaints, enquires and requests for service jump the queue and may not get recorded in the system; and WHEREAS not all residents receive a reply to their enquires or complaints and in many cases contact their Ward Councillors in frustration for help; and WHEREAS there is inconsistency with members of Council using or not using the Customer Contact Centre to log concerns; NOW THEREFORE BE IT RESOLVED THAT Corporate Services BE DIRECTED to review the current process for effectiveness and provide Council with a report in the first quarter of 2020 cycle, indicating the following: 1. What is working well with the Customer Relationship Management system? 2. What can be improved with the Customer Relationship Management System? 3. How can complaints and requests be categorized and prioritized so that urgent matters can be escalated? 4. Create a flow chart for Council, staff and the public to explain how requests for ser